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Product Questions

Shipping charges can be calculated upon checkout while taxes vary depending on the state. Keeping in mind these additional costs for the consumer we offer free shipping on sale items throughout the year.

If your business has a tax exemption, please send a copy of your tax-exempt form to admin@cevimed.com. Our account manager will verify the document and alter your account to include the tax exemption.

Unfortunately, Cevi Med does not accept any type of insurance at this time.

At this time we do not rent or lease out our products, but we can deliver purchases all across the Contiguous United States.

Information regarding a warranty policy can be found under the resources tab after clicking the item to view. Most of our refurbished items are given a 1-year warranty. Products sold new are only given manufacturer warranties. Products sold AS-IS are not given a warranty. 

Yes, custom upholstery is free and you may select the color of your choice. All eligible items have the color chart within the description of the product.

Yes, please send an email to sales@cevimed.com with your contact information, company address, and colors of interest. We will ship you the swatches to review.

Yes, any purchase of a hospital bed includes the mattress with the unit. Refurbished beds will have used mattresses, but we do sell new mattresses through our website as well.

No, all of our refurbished equipment comes pre-assembled upon arrival.

Yes, please visit Sell To Us and follow the directions to send all sellable equipment to our purchasing department.

Ordering Questions

Due to our company's policies and practices, we do not accept PayPal as a payment method.

If you are local to Orange City, FL or are in the area you can stop by our office to pick up small equipment and supplies. If you are ordering items like hospital beds, chairs, or anything large enough to require transportation on pallets cannot be picked up. These items are required to be delivered by professional services to ensure customer and product safety.

If you are local to Orange City, FL or are in the area you can stop by our office to pick up small equipment and supplies. If you are ordering items like hospital beds, chairs, or anything large enough to require transportation on pallets cannot be picked up. These items are required to be delivered by professional services to ensure customer and product safety.

If you are local to Orange City, FL or are in the area you can stop by our office to pick up small equipment and supplies. If you are ordering items like hospital beds, chairs, or anything large enough to require transportation on pallets cannot be picked up. These items are required to be delivered by professional services to ensure customer and product safety.

You can make online purchases by adding items to your "cart" then proceed to "checkout" by clicking the shopping cart in the right hand corner of the web page. There you will be able to finalize your purchase by adding payment information and confirming your purchase.

You are likely receiving this error message due to the size of your purchase. Your bank works to protect your card and can decline purchases that are unusually large. All that you would need to do is contact your bank and inform them of the purchase you are about to make. You should then be cleared to make the purchase.

For information regarding returns please click here.

For information regarding all equipment, purchases, and product information please call us at 833-238-4633. You can also reach us through email at sales@cevimed.com.

We currently have only one location for our office and warehouse. Our address is:

1351 S. Leavitt Ave. #105

Orange City, FL 32763

When you receive your new upholstery kit, included in the box will be return labs. You can put your old upholstery into the box with the return labels attached to the outside of the box. This will be shipped via Fedex.

Delivery Questions

Currently, we ship nationwide in the Contiguous United States. Unfortunately, we are not able to ship overseas at this time.

Florida-based deliveries are local to our warehouse, and therefore we offer personal in-house delivery with our expert delivery team. We also offer reduced shipping rates as we can usually deliver your items faster, and at a reduced cost to you than those of standard carrier companies. Please call our customer support team for a local delivery quote at (883) 238-4633.

East coast states are also eligible for local in-house delivery at reduced rates. This is largely dependent on order volume and will be available in a case-by-case scenario.

Any item shipped through our partnered LTL carriers require a signature. These are usually for larger parcels containing beds or chairs. Small items delivered via USPS, UPS, or FedEx usually do not require a signature.

If you are local to Orange City, FL or are in the area you can stop by our office to pick up small equipment and supplies. If you are ordering items like hospital beds, chairs, or anything large enough to require transportation on pallets cannot be picked up. These items are required to be delivered by professional services to ensure customer and product safety.